Pre-Order

Orders containing any pre-orders are typically held until all items are released and available to ship together.

Shipping

All ordered item(s) will be shipped via USPS within 48 business hours of receipt of order. Please be aware of that the carrier might request a signature of receiver for prompt delivery and protecting both customers and us.

Cancelled Order

Once an order has been cancelled, please allow 3-5 business days for a refund to process and be issued to the original form of payment.

Are your online and in-store prices the same?

No. Online and in-store prices will vary as online prices take shipping costs into account.

Delivery

We (www.10xbox.com) is not liable for any packages that have been delivered and scanned as such by USPS or UPS.

If you suspect that your package has either been lost/stolen after it was delivered, please contact your local post offices and see if they have the package for pickup. It is common for USPS to keep packages if they do not fit in the mailbox or if there is no secure location for delivery. We also suggest inquiring with your neighbors to see if they received the package. Unfortunately, we only have access to as much information that is available on the tracking page.  The most we can do is file a case. We apologize for any inconvenience in this regard.